Help

Below are some of the frequently asked questions from travelers about vacation rental properties. Feel free to contact us at info@AlwaysOnVacation.com for more information.

• What is a vacation rental?
• Who owns the vacation rental property?
• How do I book a vacation rental?
• How do I cancel or change my reservation?
• What if there is a problem with my vacation rental?

What is a vacation rental?
Vacation rental is a home away from home. It can be a private home, condo, villa, apartment or cabin that includes a kitchen and all of the amenities you would expect to find at home. The kitchen is generally fully stocked with everything you need to cook and serve a meal.

Who owns the vacation rental property?
Owners of vacation rentals are either property owners operating a small vacation rental business or a property management company who manage multiple vacation rental properties on behalf of property owners.

How do I book a vacation rental?
To book your vacation rental you need to contact the owner directly. Check the availability of the rental through the availability section on the listing. If the availability calendar is not up to date then you will need to contact the owner for availability for your desired dates.

How do I cancel or change my reservation?
Please contact the owner directly for any requests related to cancelling or changing vacation rental reservations. AlwaysOnVacation.com is not a part of any transaction between the traveler and the vacation rental owner and is unable to help travelers with reservations booked directly with owners. However, if you suspect fraud, please notify us immediately by emailing us at fraudwatch@AlwaysOnVacation.com and calling us at 925-415-0151.

What if there is a problem with my vacation rental?
You will need to work out any issues you have with the owner directly. We suggest you contact the owner as soon as a problem arises during your stay. Be sure to have a phone number to contact the owner in case you have a household emergency. If you would like to lodge a complaint against a property listed on this website, please email us at info@AlwaysOnVacation.com.